Privacy Policy

Privacy Policy

1. Introduction

ShaferTech (“we,” “our,” “us”) is committed to protecting the privacy and security of our clients’ (“you,” “your”) personal information. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of personal information when you use our services, including but not limited to SMS communications, and your rights associated with that information.

2. Information We Collect

We may collect the following types of personal information from you:

  • Contact Information: This includes your name, email address, phone number, and mailing address.
  • Technical Information: Information related to your IT infrastructure and services, including IP addresses, system logs, and technical support tickets.
  • Usage Data: Information on how you interact with our services, such as pages visited, links clicked, and other actions taken on our website and through our SMS services.

3. How We Use Your Information

We use your personal information for the following purposes:

  • Service Delivery: To provide and maintain our Managed Service Provider (MSP) support services, including technical assistance, system updates, and service notifications.
  • Communication: To communicate with you regarding your IT services, respond to inquiries, and provide customer support through various channels, including SMS.
  • Improvement: To analyze and improve our services, enhance user experience, and develop new features.
  • Compliance: To comply with legal obligations and protect our rights and interests.

4. Consent

By providing your mobile phone number and other personal information to ShaferTech, you consent to our collection, use, and disclosure of this information as described in this Privacy Policy. You also consent to receive SMS messages from us related to your MSP support services.

5. Opt-Out

You have the right to opt-out of receiving SMS messages and other communications from ShaferTech at any time. To opt-out of SMS messages, reply to any message with the word “STOP” or contact our support team. For other communications, follow the instructions provided in the communication or contact us directly.

6. Sharing Your Information

We do not share your personal information with third parties except in the following circumstances:

  • Service Providers: We may share information with third-party service providers who perform services on our behalf, such as technical support and data analysis. These providers are obligated to protect your information and use it solely for the services they provide to us.
  • Legal Requirements: We may disclose your information if required by law or in response to valid legal requests by public authorities.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new entity.

7. Data Security

ShaferTech implements appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no security measures are perfect, and we cannot guarantee the absolute security of your information.

8. Your Rights

You have the following rights regarding your personal information:

  • Access: You can request access to the personal information we hold about you.
  • Correction: You can request corrections to any inaccurate or incomplete information.
  • Deletion: You can request the deletion of your personal information, subject to legal obligations.
  • Objection: You can object to the processing of your personal information under certain circumstances.

To exercise these rights, please contact us at support@shafertech.com.

9. Changes to This Policy

ShaferTech reserves the right to modify or update this Privacy Policy at any time. We will notify you of any changes by posting the updated policy on our website and, where appropriate, through other communication channels.

10. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

By using our services and providing your personal information to ShaferTech, you acknowledge that you have read, understood, and agree to this Privacy Policy.