SMS Policy

ShaferTech SMS Privacy Policy & Terms

Introduction

ShaferTech (“we,” “us,” “our”) provides SMS/text messaging services to help our Managed Service Provider (MSP) clients communicate with our support team. These messages may include technical assistance, IT security alerts, outage notifications, maintenance updates, and other service-related information.

We comply with the CTIA Messaging Principles, the Telephone Consumer Protection Act (TCPA), and other applicable laws to protect your privacy and ensure responsible use of SMS communications.

Information We Collect

When you opt in to receive SMS messages from ShaferTech, we may collect:

  • Phone Number – required to send SMS messages

  • Name (optional) – used to personalize communications

  • Consent Records – documenting your opt-in and preferences

How We Use Your Information

We use this information to:

  • Send essential service-related text messages (support updates, outage alerts, IT notifications)

  • Respond to your support requests

  • Improve our SMS communications and ensure service reliability

  • Comply with applicable legal requirements

Sharing Your Information

We do not sell or share your personal information with third parties for marketing purposes. Your information may only be shared with:

  • Service Providers – trusted vendors assisting with SMS delivery

  • Legal Authorities – if required by law or legal process

  • Business Transfers – in the event of a merger or acquisition

SMS Terms and Conditions

Consent and Opt-In

By providing your mobile phone number during onboarding or through our website, you consent to receive SMS messages from ShaferTech related to your IT services. Consent is not a condition of purchase. Standard message and data rates may apply.

Opt-Out Instructions

You may opt out of receiving SMS messages at any time by:

A confirmation message will be sent to confirm your opt-out. You may opt back in at any time by replying “START.”

Assistance

For help, reply “HELP” to any message, call us at (530) 500-6767, or email support@shafertech.com.

Frequency

We only send SMS messages when necessary, such as for critical support updates, urgent technical issues, or when direct phone contact is unavailable.

Carrier Participation

Participating U.S. carriers include AT&T, T-Mobile®, Verizon Wireless, Sprint, Boost, U.S. Cellular®, MetroPCS®, and others. Not all carriers may support our SMS service. T-Mobile is not liable for delayed or undelivered messages.

Data Security

We use appropriate safeguards to protect your personal information. However, no system of electronic storage or transmission is 100% secure.

Children’s Privacy

ShaferTech SMS services are not directed to children under 13. We do not knowingly collect information from children.

Liability

ShaferTech shall not be liable for delays, interruptions, or errors in SMS delivery except as required by law. Standard carrier message and data rates may apply.

Changes to This Policy

We may update this SMS Privacy Policy & Terms from time to time. Updates will be posted on this page.

Contact Us

If you have questions or concerns about this policy, please contact:

ShaferTech
support@shafertech.com
(530) 500-6767
https://shafertech.com